Terms of Service

Purchasing & Cancellations

A purchase made through G.J.Flooring.com or on the telephone, constitutes a ‘Distance Sale’ which is subject to The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005) (The Regulations). Your normal statutory rights also still apply.

Registering and opening a Trade  account with G.J.Flooring is a declaration that you are a trade or business customer and buying products for these purposes. As such, any unwanted item wanting to be returned will be subject to a 15% handling charge. All returned goods must be wrapped or packaged as appropriate. You have the right to cancel your order up to the date of delivery and also within the 14 days after delivery for unwanted goods, and 30 days for faulty or damaged goods (such 14/30 days begin the day after the goods have been delivered). Please note however that these rights do not apply if the goods you order are made specifically to your specifications. This includes floor coverings and products, cut to your specific order size.

G.J.Flooring  cannot be held responsible for any external costs incurred due to delays in availability or delivery of any order.

Please note that all carpets are subject to dye batch variation, therefore carpets ordered on two separate occasions may not be a perfect match. There may also be a dye batch variation between representative samples submitted and a carpet subsequently supplied. Colours of certain underlays and their chain pattern or backing may vary from batch to batch. Some products may be sold under more than one name and occasionally wrappers will display one of the alternative names, but the contents of the wrappers will be as per our listed specification. In the rare event that we are out of stock of a particular product, we will not send a substitute without your approval either written or verbal. If we are unable to supply part of an order due to stock delays or issues, we may despatch those items which are in stock, with the remainder to follow, or alternatively, provide a refund in respect of items that are unavailable.

When ordering more than one piece of carpet from the same width you are asked to inform us at the time of ordering if the carpets are required to be shade matched from the same production batch. It is not possible to shade match different widths of carpet. Carpets of the same type and colour, but ordered on separate occasions can not be guaranteed to shade match. It is the sole responsibility of the purchaser to ensure that measurements and quantities ordered are fit for the purpose intended and the company can take no responsibility for errors by the purchaser. The buyer will indemnify the company against any loss arising from any incorrect, misleading or false information provided by the buyer, whether by negligence or by wilful intent. All goods are offered subject to usual b2b trading terms and conditions. When ordering a product shown on this site, or otherwise offered, you are explicitly confirming eligibility to purchase. We do not solicit, nor enter into, consumer contracts.

We reserve the right to reject any order placed, for whatever reason and at any time prior to delivery, should we feel it to be necessary or prudent. Any monies paid will be refunded without undue delay should we reject any order.


All specifications shown are believed correct at the time of listing, but please be aware that manufacturers may update their product offering and alter specifications without prior notice. Any such alteration may be either permanent, or temporary in the event of any unexpected shortage or delay in supply of materials used in manufacture.


All products offered on this site are subject to manufacturing tolerances. Measurements for surface floor covering materials such as carpet and vinyl are subject to a manufacturing tolerance of +/- 1.25% in respect of width and length. Products such as underlay are offered subject to a manufacturing tolerance of +/- 1.25% in respect of width and length, the tolerance on thicknesses being +/- 10%. These tolerances apply to items offered for sale as perfect or first quality product only. These tolerances do not apply to items offered as graded products whereby variations may be greater than normal tolerances. When purchasing roll quantities these will normally, subject to availability, be sent as whole roll items although occasionally it may be necessary to fulfil an order for roll quantity in more than one piece. When ordering by the square metre, the quantity will be sent according both to manufacturers maximum roll size and/or available stock.

G.J.Flooring dispatches  goods with a carrier of our chose, you must sign for the delivery of the goods. Upon delivery you must make sure that the goods you have received are the goods that you ordered and in satisfactory condition. If the delivery is damaged, or you suspect damage, then the item must be signed for as damaged or unchecked with the carrier and G.J.Flooring notified. If the delivery is incorrect, the goods are faulty or if you wish to exercise your right to return the goods within 14 days (30 days for faulty goods), under the Regulations, then you should not cut into, alter or install the goods. You should keep and preserve packaging as best you can so that this can be reused.

If you are unsure of your statutory rights as a consumer, then you should seek information from your local Trading Standards or other advisory body.


In the event of any errors or omissions from our terms of trading, it will be deemed that normal business to business terms and practises apply