Returns Guide

If you wish to return goods that are faulty or have been delivered to you in error, then G.J Flooring will arrange for return of the goods at no further expense to you.

When the goods are in your possession you will be responsible for the condition of those goods. G.J. Flooring will not issue a refund for any goods returned in a used or damaged condition, please take reasonable care in handling goods that you wish to return.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

If you are exercising your right under the Regulations and returning goods within the statutory period, then it is a term of the original purchase contract that you will bare the costs of returning the goods along with any other applicable charges. Once you have notified us that you wish to cancel the contract (within the statutory fourteen day period) we will supply you with all relevant documents and advice. Any delivery charges relating to the original purchase value will not be refunded.